The future of CX in retail: the top trends, investments and strategies to prioritise now CXStaff WriterOctober 20, 2022PMC Retail, CX transformation, Customer experience, Danny Rappaport, Omnichannel retail, Supply chain, Retail technology, Green retail, Stores, Cloud solutions, Microservices, Managed servicesComment
Notonthehighstreet and The White Company land Feefo CX awards CXStaff WriterJanuary 23, 2020The White Company, Notonthehighstreet, Feefo, Customer experience, Customer reviews, Online retail, Omnichannel retailComment
Three ways to enhance the customer experience CXStaff WriterDecember 19, 2019Customer experience, Bricks and mortar retail, Ecrebo, Retail technology, Omnichannel retail, David BuckinghamComment
Tapping into passions, hobbies and interests: the new formula for customer connectivity CXStaff WriterJuly 30, 2019Aptos, Personalisation, Loyalty programmes, Bricks and mortar retail, Omnichannel retail, Online retail, Data, Customer experienceComment
Experience is the new loyalty, Klarna research CXStaff WriterJuly 25, 2019Klarna, Loyalty, Customer experience, Payments, Omnichannel retail, Retail technologyComment
Retailers ‘fundamentally underestimating' APEX importance, Valitor CXStaff WriterMay 9, 2019Valitor, Payments, APEX, After Payment Emotional Experience, CX, Customer service, LoyaltyComment
Missguided rolls out Upland Rant & Rave tech CXStaff WriterMay 1, 2019Missguided, Pureplays, Upland Software, Upland Rant & Rave, Retail technology, CX, Customer experience platformsComment
Upland Rant & Rave announces Bensons for Beds, Harveys Furniture deal CXStaff WriterApril 9, 2019Steinhoff, Upland Rant & Rave, Retail technology, Bricks and mortar retail, Customer experience, Bensons for Beds, Harveys FurnitureComment
London is the CX place to be, Feefo CXStaff WriterApril 2, 2019Feefo, London, CX, Customer experienceComment
Shoppers frustrated by disjointed experiences, Thunderhead CXStaff WriterMarch 27, 2019Thunderhead, Social media, CX, Customer experience, Omnichannel retailComment
Tesco, Amazon top RetailEXPO CX poll CXStaff WriterFebruary 21, 2019RetailEXPO, CX, Customer experience, Retail technology, Omnichannel retail, Online retail, Bricks and mortar retailComment
Amazon slumps as first direct nabs customer satisfaction crown CXStaff WriterJanuary 24, 2019Amazon, Next, John Lewis, UK Customer Satisfaction Index, The Institute of Customer Service, Customer serviceComment
Narvar buys Kronos Care, expands in Europe CXStaff WriterJanuary 22, 2019Narvar, Kronos Care, CX, Customer experience, LoyaltyComment
