Poundland works with Econocom to enhance shopping experience and workplace productivity
Poundland began a modernisation project to update the in-store experience by implementing new PoS systems to support self-checkout. In addition, Poundland also sought to upgrade the technology that supported its people in order to streamline and improve workplace productivity.
The three main challenges to be overcome by the project included improving the customer experience by shortening queues, speeding up checkout and enabling customers to serve themselves. The second challenge, a back office function, saw Poundland seek ways in which to manage labour costs and improve overall workplace productivity. The final obstacle was finding a way to implement this new technology in a cost-effective manner, removing the cash barrier to investment.
Econocom was selected by Poundland to fund its fleet of new NCR SelfServ Checkouts (over 1,400 in total), as well as 900 Kronos ‘InTouch Biometric’ clocking in units. Econocom, a company that designs, finances and oversees digital transformation, proposed a flexible solution to the retailer ideal for building up a digital estate with multiple assets, invoices and suppliers. This also included a single facility, that simplified the interim project finance, during the initial roll-out programme.
The Econocom team worked closely with Poundland to ensure that the bespoke digital finance and services contract supported the retailer’s strategy for growth and digital transformation. “Econocom is our trusted finance partner. By creating a bespoke finance arrangement aligned with our strategy, Econocom helps us take advantage of the latest digital opportunities today. They have helped make our digital transformation happen. The account management we have experienced has been first class and I would happily recommend them,” says Mike Gray, IT Director at Poundland.
The new technology equipment has helped Poundland speed up the checkout process, enhance the customer experience, and create a digitally transformed workplace for its staff.
“By working closely with Poundland to understand the company’s key objectives around both digital transformation and customer experience, we were able to design a solution that perfectly met these requirements. By leveraging a fully-integrated workforce management solution, Poundland has positioned itself as a forward-thinking workplace, while also improving the in-store experience with self-serve technology,” says Mark Kelly, Sales Director — Retail, Hospitality and Supply Chain, Econocom. “Overall, we were able to deliver real value to Poundland in terms of the technology, cost savings through simple ‘payment-over-time’ models and cash flow preservation.”