TruRating announces new pricing model - first outlets to get customer ratings software for free
TruRating is today announcing a new pricing model that will enable every business to kick start improving its customer satisfaction – for zero cost. The software, which sits on the payment terminal – thereby ensuring the collection of mass, genuine paying customer feedback - drives meaningful insight that businesses can quickly act upon, in real-time.
When a business now signs up, they simply need to ‘switch it on’ via the payment terminal (no integration required) and they will receive the software free for its first outlet - and for every additional outlet added, businesses will be able to pay a flat monthly rate per outlet.
Users will have access to all core features:
- Five core questions posed on the payment terminal in rotation
- Two custom questions
- Full access to the dashboards and reporting
- Unlimited number of ratings
Georgina Nelson, Founder and CEO of TruRating, says: “We believe that providing a great customer experience is critical and that every business should be able to afford to collect, analyse and act on customer feedback – not limited to those with big data capabilities and associated budgets.
Our technology is very simple to integrate – direct onto the payment platform - and has a dashboard that provides a meaningful experience for businesses of all sizes, with deep drill down capabilities. From small family run businesses to global organisations, everyone needs good, reliable and useable data to make educated decisions on their growth plans. By analysing feedback data, businesses can test new layouts, products and so much more before rolling out often costly new strategies. It also helps to monitor growth and to ensure customers get a consistent experience. That’s why we’re giving away the software for first outlets – so that every business has these opportunities.”
Robert Carlson, Operations Manager at restaurant chain Ping Pong says: “We’ve been hugely impressed with the sheer volume of customer ratings we collect daily via TruRating. We regularly take advantage of the powerful pieces of consumer insight it provides to manage and grow our business. Feedback via TruRating is transparent and actionable – it is now our key service metric.”