Mercato makes order management and delivery dispatching service announcement

Mercato makes order management and delivery dispatching service announcement

First software platform to include Customer Relationship Management (CRM) and delivery dispatching in one easy-to-use solution

New York. 13th December 2018 - Mercato, the online ordering and delivery platform for independent grocers, has announced general availability of its Order Management and Delivery Dispatching Service. This is designed for independent grocers to easily manage customer orders and tap into Mercato's courier network.

The service leverages the same robust technology Mercato offers to merchants on its nationwide online marketplace and grocery delivery service. It allows independent grocers to have their own customised service on their PCs or tablets to easily manage online and phone orders; leverage a feature-rich CRM system; arrange delivery through an automated, nationwide dispatch service; create loyalty programs; manage inventory, and more.

Order Management and Dispatch Service features:

  • Leverage Mercato’s 10,000 plus courier network to deploy delivery within hours

  • Search by customer name, phone number or email address

  • Automatically populate customer data, preferences, and order history

  • Easily organise and prioritise orders, from same-day to 30 days out

  • Access a library of 300,000 grocery products for rapid order entry

  • Enable targeted loyalty programmes and special promotions with a robust CRM system

  • Ensure state-of-the-art security for credit card processing and customer privacy

“When I worked in my dad’s store as a teenager, we used carbon paper for phone orders and deliveries – it was a nightmare to keep everything organised. So, I devised a whiteboard system to organise orders, but soon realised the store really needed a straightforward, centralised place to see all orders and manage them. That’s when I started working on creating an order management service specifically for independent grocers,” says Mercato Founder and CEO Bobby Brannigan. “Now grocers can use the service to organise everything in one place, leverage Mercato’s vast delivery network, and access CRM tools for one low monthly fee.”

Harlem Shambles in New York says the service has been a game changer, especially during busy seasons. “We have been doing home delivery ourselves, limiting the hours we were able to reach our customers. We wanted to move our deliveries to Mercato to create a centralised location to keep orders organised and allow us to deliver anytime our shop is open,” says Tim Forrester, Harlem Shambles President. “Since the new Mercato system has been in place, we are more organised, error-free and handling more deliveries than ever before.”

For a limited time Mercato is offering five free deliveries with the service. Contact them here for a demo of the Order Management and Delivery Dispatching Service.

220 fashion stores join the One4all scheme ahead of Xmas

220 fashion stores join the One4all scheme ahead of Xmas

US holiday shopping peak periods getting longer each year, Qubit research

US holiday shopping peak periods getting longer each year, Qubit research