Retail Assist wins at Service Desk Institute Awards 2019

Retail Assist wins at Service Desk Institute Awards 2019

27th March 2019 - Retail Assist has won the Best Service Desk CX 2019 award at the Service Desk Institute’s (SDI) Annual IT Service and Support Awards.

Held on Tuesday, 26th March 2019, the event identifies the excellence of outstanding service desk teams and individuals from across the globe, and celebrates their success. Having won Best Managed Service Desk in 2016, Retail Assist was keen to re-enter with a host of innovations to its service desk provision.

Delivering the award, Tim Ingham, one of the category judges, said: "Customer experience is something that's really close to my heart and I think it has the ability to have a really big impact on the way we deliver support. As a judge, it's really nice to see the kind of programmes in place that will deliver an impact for customers on the local, national and international stage. But, there can only be one winner and that is Retail Assist!"

Along with this, we were delighted to also be a finalist for Best Small Enterprise Managed Service Provider 2019, which recognises the wealth of services offered across our Managed Services. 

Dan Smith, CEO at Retail Assist, commented: “We are extremely proud to have won the Best Service Desk CX award and to be a finalist for Best Small Enterprise Managed Service Provider, gaining both national and international recognition for our work. We pride ourselves on delivering excellence to our customers who include many of the leading retail and hospitality brands. This is a wonderful achievement that celebrates our team and gives them the recognition their hard work and dedication deserves.”

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