Moss taps OneStock OMS to continue digital transformation and boost customers' shopping experience

Formal menswear specialist, Moss, has implemented OneStock’s distributed order management system (OMS) to improve operational efficiencies and enhance its customer experience.

With 107 UK stores and a global online presence, the brand was looking for a technology partner who could help it leverage its entire stock pool to efficiently fulfil orders both online and in-store.

As a predominantly event-based retailer with a versatile range of menswear, Moss customers’ order sizes are large, with items often sourced from various locations.

It was keen to reduce lead times and delivery costs for customers by better utilising its distribution centre and stores around the UK.

Following a discovery phase, OneStock’s order management system was implemented and integrated with Moss’ existing systems including Remarkable Commerce, Dolphin ERP and Xiatech’s Xfuze platform.

The retailer says that it now has end-to-end visibility of every order with access to all pools of inventory in all locations, and full control of fulfilment processes across all channels.

OneStock’s intelligent orchestration and Ship from Store solution means customer orders can now be fulfilled from stores based on availability, rather than relying solely on the distribution centre, and with edge stock, they can switch stores and DCs during sale season.

Its OMS maximises stock positions and minimises reverse logistics, reducing costs for Moss and ensuring returned goods can be sold at reduced margins.

Brett Grobler, Head of IT at Moss comments: “OneStock has spent time with a number of teams across the Moss business to fully understand our requirements around our fulfilment processes and ensure all aspects of the customer journey are considered in this transformational project.”

“In line with our company-wide modern, diverse and omnichannel approach, we’re really excited to be well on our way to achieving our goal of improving operational efficiencies and enhancing our customers’ experience both in-store and online.”

“Our customers now benefit from a consistent and frictionless shopping experience with shorter lead times and reduced costs, employee engagement has increased with everything managed in a single easy-to-use store app, and from a business perspective, operational efficiencies are greatly improved.” 

Joe Till, Sales Director at OneStock, says: “We’re delighted that our distributed order management system is playing an integral part in Moss’ digital transformation journey.”

“It has been fascinating to see the project evolve over the last few months from the initial OMS implementation to the roll out of new omnichannel solutions across the Moss store estate.”

“The increase in sales, and satisfaction levels of Moss’ employees and customers, is testament to the success of this roll-out.”