Jigsaw announces Retail Assist partnership

Jigsaw has gone live with Retail Assist’s IT help desk.

“Previously, it was a challenge to cover evenings and weekends efficiently and cost-effectively using our own team, as well as our overseas locations, so we looked at options for better scalability as we grow,” says Paul Owers, IT Director at Jigsaw. “With the benefit of extended first line support from Retail Assist to take care of store IT around the clock, our internal team no longer needs to be ‘on call’ out of hours, and has improved their availability for business-as-usual duties. Retail Assist also has expert knowledge of the retail systems used by Jigsaw, which gave us confidence in their capabilities to support our global store estate.”