Health and beauty retailer, A.S. Watson Group, has launched its first ever Technology Partnership Programme as the Superdrug owner looks to accelerate its digital transformation strategy. Partners will include Diebold Nixdorf, Infosys, SAP, NCR, Microsoft and Oracle.
Malina Ngai, Group Chief Operating Officer, says: “We believe every technology partner whom we have chosen to work with is more than just a vendor. The traditional client-vendor relationship is short-term. There is a lack of transparency and continuity in the way we work with each other. Besides, project base contracts make it difficult for their resource planning. The Partnership Programme is designed to transform the short-term contractual relationship to a longer-term strategic relationship to create a win-win for both parties. Our tech partners will have access to senior management, visibility on our growth strategy and technology roadmap, as well as a longer-term financial commitment from us. We can benefit from their commitment in providing consistent resources, expert advice and services, as well as first hand access to innovation they develop.”
“The appointment of our first batch of worldwide tech partners shows our determination to accelerate our digital transformation. The goal of this transformation is to enable A.S. Watson Group to build on our solid retail foundation to fuel further growth through a smarter and more efficient organisation. Our purpose of putting the customer first and putting a smile on their faces continues. We recognise that our customers are changing rapidly and technology has become an ever more critical ingredient to deliver our purpose.”