Pets at Home sees benefits of omnichannel push

Pets at Home sees benefits of omnichannel push

Pets at Home has boosted revenue in its fiscal third quarter by 9.6% to £223.3 million, with merchandise revenue up 9% to £193.4 million, including omnichannel up 77% to £13 million. Services revenue, meanwhile, increased by 13.6% to £29.9 million.

Highlights include a new checkout process launched on the retailer’s mobile website, delivering “significantly improved online conversion and customer experience” and the opening of two superstores, two Vets4Pets practices and five Groom Room salons. Pets at Home says it is on track to deliver full year opening targets of around 10 superstores, 40-50 vet practices and 20-30 grooming salons.

"I'm happy to report further progress in the third quarter, where trading momentum in our Merchandise division built over the Christmas period,” says Ian Kellett, Group Chief Executive Officer. “In the year since we launched our lower pricing initiatives we have seen a really strong customer response to the investments we have made. At the same time, we continued to deliver strong growth in our veterinary business across both first opinion practices and specialist referral centres.”

He adds: “We again saw the benefits of our omnichannel capabilities, providing customers with innovative and convenient ways to shop, particularly through Order In-Store and subscription services. This unique combination of capabilities is brought to life by our store colleagues who provide the friendly expertise, advice and service that our customers really value."

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