Which? highlights festive online delivery woes

One in four Brits who shop online around the Christmas period find that at least one of their parcels fails to turn up, according to Which? research involving 2,000 people.

And those that do get delivered are sometimes tossed over the fence, handed to a neighbour never to be seen again, put in the bin or left out in the rain.

Which? MD of home products and services, Alex Neill, says: “We’ve all experienced the utter frustration of waiting in all day for a parcel that doesn’t even end up arriving. If you face a delivery issue, remember that you have rights and should contact the retailer as soon as possible.”

Read more on the research here.

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