Sainsbury’s customers hit by e-commerce glitch

The Sainsbury’s online groceries service has been down since yesterday morning.

The retailer had said that it was offline for maintenance work, but there would appear to be more to it than that. ‘@sainsburys When do you expect grocery website to be working? Off all morning. Trying to order for housebound mother. #frustrating,’ a disgruntled customer tweeted, to which Sainsbury’s replied: ‘We're trying to get it up and running ASAP. Orders can still be placed and amended until 11pm the night before delivery’.

Another customer chimed in: ‘It says planned maintenance. Who planned to do it at peak time?! Don’t have time to do this during the week!’, whilst one pointed out: ‘Still not up and running. This isn't planned maintenance, this is something has gone wrong. Looks like it's off to Tesco for me’.

Retail Technology Innovation Hub has contacted Sainsbury’s for comment; no response as of yet.