AI to boost retail employment, Black Pepper Software

AI to boost retail employment, Black Pepper Software

Artificial intelligence isn’t coming to wipe out jobs at traditional retailers; it’s actually here to help. That’s according to Josie Byrne, Retail Director at Black Pepper Software.

In an exclusive comment piece for RTIH, she says: “Read the press and you’ll be forgiven for thinking AI is all about the rise of customer-facing robots, threatening to unleash an unprecedented wave of job cuts. But AI, especially when used in the retail supply chain, is more about performing additional functions that lie beyond the capability of conventional computing – adding new value and, dare I say it, potentially creating more jobs.”

She adds: “That’s because modern omnichannel retailers are literally swimming in data, producing terabytes of information across the sector on a daily basis. This torrent of data is so large that, until recently, retailers have had no practical way of making use of the vast majority of it – using either the human brain or conventional computing. AI, however, promises a step change in data analysis, enabling retailers to harness Big Data and use it to deliver a clarity of insight never experienced before.”

She then goes on to lay out five ways the technology “promises to turbocharge the retail supply chain, unleashing new retail opportunities and value – potentially creating, rather than cutting, jobs”. Check out her article here.

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