Tesco looks into Monzo debit card issues

Tesco is investigating a technical issue affecting payments via challenger bank Monzo’s debit cards, which are supplied by Mastercard.

Customers took to social media to complain about being charged twice for transactions. A Tesco spokesperson told City A.M.: “We have been made aware there could be a potential technical issue around use of Monzo cards in a very small number of stores, around duplicate charges. Whilst this is not widespread, we would like to apologise to any customers affected and let them know we are working with Monzo and stores to investigate and resolve this.”

A Monzo spokesperson said: “There is a Tesco technical issue affecting a very small number of Monzo customers where duplicate charges show in their feed; this does not debit their account twice. This will automatically fix itself after seven days or customers can get in touch with us to fix it immediately.”

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