Martin Newman’s Customer Service Action now live

Martin Newman, Founder and former Chairman of Practicology, has announced the launch of Customer Service Action, a platform where people can share their good and bad customer service stories and experiences.

“We provide a voice for consumers and make sure you've been heard by the businesses you’ve engaged with. You can choose to “rant” or “rave” about what has happened to you and share your experiences with us, which we then pass on to the companies, so they respond to you directly,” Newman says in a LinkedIn post.

“By sharing important information such as how your experience made you feel and what you wish had happened instead, we can help businesses learn what to avoid and how to improve the way they serve and engage with you, and other customers like you in the future.”

He is insists that this is much more than a review site. “Ratings and reviews don’t drive the action you require, nor the changes businesses need to make. Together, we have a stronger voice to make positive changes to your experience in the future,” Newman concludes.