JD.com lands RTIH supply chain innovation award

JD.com has emerged triumphant in the Supply Chain Innovation category at the first ever RTIH Innovation Awards.

The e-commerce giant this year launched what was pitched as China’s first 5G-powered smart logistics park in Beijing, just ahead of Singles’ Day.

“This is an exciting step in the realisation of the Industrial Internet of Things at scale,” said Wenming Zhe, Chief Architect of Logistics R&D, Head of 5G-powered smart logistics park projects at JD Logistics.

“The low latency, high speed and ability to support a broad spectrum of simultaneous connections provided by 5G networks creates an unprecedented level of real-time connectivity, significantly improving the efficiency of our fulfilment operations, which is key to providing the best customer service in the business.”

A big thank you to our 2019 judging panel for their help in picking our 2019 winners.

Hayley Meenan-Wilkin, Web Trading Management, Ocado.com

Christine Bardwell, Global Strategy Lead, Oracle

Martin Newman, Founder, The Customer First Group

Toby Pickard, Head of Insight - Innovation & Futures, IGD

Natalie Berg, Retail Analyst, Author & Founder, NBK Retail

Tiffany Lung, Retail Analyst

Nadine Neatrour, Independent Consultant

Judges’ comments on JD.com included:

“JD.com with IIoT at scale is really interesting. Improving efficiency of fulfilment operations to provide the best possible customer service. Service is a differentiator and driver of loyalty and as such longevity.”

“China brings forward the future of logistics.”

“JD.com has actually implemented this new technology, which is a technological first within logistics. It is arguably a ‘game-changer’ in the world of logistics and IoT. The retailer has also done an interesting collaboration with Rakuten regarding last mile drone delivery, and run a number of interesting autonomous deliveries.”