Kustomer closes major Series E round

SaaS enterprise customer service platform venture, Kustomer, has raised $60 million in Series E funding.

The round was led by Coatue with participation from current investors Tiger Global Management and Battery Ventures. Over the last 18 months, Kustomer, whose customers include Glossier, ThirdLove, Rent the Runway, Glovo, and UNTUCKit, has pulled in $161 million across four rounds, bringing its total funding to $173.5 million.

“We are transforming customer service as we know it. At a time when consumers want intelligent, personalised attention, the most forward-looking companies are turning to Kustomer to help them exceed expectations,” says CEO and Co-Founder Brad Birnbaum.

“We are seeing rapid adoption over legacy brands like Salesforce and Zendesk and are in a position of strength across all key business metrics as we raise our Series E. With this latest fundraise, we plan to continue our global expansion and heavily invest to help our clients deliver exceptional customer service."

“Kustomer’s differentiated, omnichannel approach is fundamentally reshaping the industry standard as trends in customer service continue to shift and consumers seek increasingly personalised interactions with brands,” comments Coatue Co-Founder Thomas Laffont. “We look forward to working with Brad and his team as they continue to execute their strategic growth plan.”