Mobile milestone for Argos as it launches first self-service store
Argos has opened its first self-service store, in Dulwich, London.
Customers can pay at the same tablet they use to browse the retailer’s catalogue’s 20,000 products, before picking up their order at collection pods. Argos says that this frees up store colleagues to help people at the Pay@Browse areas and bring products to collection pods. The aforementioned areas also include tills for those wishing to pay with cash or cards.
The retailer has also for the first time exceeded £2 billion in sales generated through customers using smartphones and tablets. These shoppers now account for more than 70% of all Argos online sales – making it the retailer’s fastest growing channel – and across Sainsbury’s Group, £4.7 billion sales are now generated online.
Sainsbury’s Argos Chief Executive Officer, John Rogers, says: “Having launched nearly 300 Argos stores in Sainsbury’s supermarkets, we’re making it easier and more convenient for customers to do more of their shopping under one roof. We’re continuing to test innovative new formats and with the launch of our first self-service digital store we’re offering shoppers a speedier way to pay and giving our colleagues more time to serve and help customers. We’re excited to hear what they think of our latest in-store innovation.”