Pets at Home deploys CBX Software supplier management tech
Pets At Home has rolled out CBX Software's supplier management and sourcing solution.
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"Choosing an innovative and forward-looking supplier management and sourcing solution was a necessary step in the company's evolution," says Chris Smith, General Manager at Pets At Home Asia. "Our supplier management operations are quite manual. Much of our supplier, product and supply chain information is managed in spreadsheets. Managing these spreadsheets in a global value chain is necessary, but onerous. If not done consistently and diligently, errors that arise can compound and take valuable time and effort to trace and fix.”
“So we wanted a supplier management solution that could reliably and efficiently manage information and communications; internally between geographically dispersed colleagues, and externally with our network of global suppliers and third parties. We also wanted to achieve better efficiency by redesigning and systemising certain operations and creating scalable processes for the future. Ultimately the goal is to give our colleagues tools that they can trust, and liberate them from task, so that they can focus on creating value for customers and capturing value for our business."
The retailer evaluated a number of supplier management technology solutions and says that the CBX Cloud Platform ranked highest among a number of its key criteria. “We know that a well-designed interface, flexibility and clear logic will be critical for colleague adoption and engagement so these were important considerations for us,” says Smith.