DICK’S Sporting Goods deploys Medallia CX tech

DICK’S Sporting Goods has rolled out Medallia’s Experience Cloud solution.

It is using the SaaS platform, which is tied into Adobe Analytics, to better understand digital customer priorities and journeys and take actions to turn shopping carts into completed purchases.

“We are seeing amazing growth across our retail and QSR business as new customers look to optimise both their digital and bricks and mortar guest experiences. With Medallia’s powerful AI capabilities, CEOs to front line associates are empowered to drive exceptional experiences in real-time,” says Russ Haswell, Vice President of Vertical Markets at Medallia.

Sign up for our free retail technology newsletter here.