DPD tops Money Saving Expert customer satisfaction poll

DPD has been named the UK’s best parcel delivery firm by Money Saving Expert.

9,475 people took part in a poll on Martin Lewis' site to find the best (and worst) companies. Conducted just after the Christmas and January Sales peak, this asked them to rate the performance of all the major UK delivery firms, based on their own experiences with each one over the past year.

DPD finished the overall winner with 63% of voters rating its service as 'great'.  And after Collect +, DPD's sister company DPD Local was next with a 56% 'great' score. 

Royal Mail came in at 55%. ‘Great' scores for the other major carriers included 42% for UPS, while Parcelforce, Fed Ex and DHL all tied on 41%. At the bottom of the table, Hermes scored 29% and Yodel 21%. 

"We delivered a record number of parcels again between Black Friday and Christmas and service levels were excellent throughout, as this survey clearly shows,” says Dwain McDonald, DPD's CEO.

"The investment in our service and our network continues this year as we lead the industry forward again, this time on sustainable deliveries. Our aim is for 10% of our fleet to be electric by the end of 2020, giving us the largest all-electric delivery fleet in the UK."

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