LVMH deploys OneStock tech for online delivery project

LVMH is introducing a delivery promise feature.

The parent company of luxury brands including Louis Vuitton, Christian Dior and Tiffany is using OneStock’s order management technology for this project. It has launched the aforementioned function with one of its brands in the US and will roll it out across Europe by the end of 2020.

Online shoppers can view real-time stock availability and choose a guaranteed delivery method based on the item selected. These include ‘white glove’ same day delivery and an option to pick up in-store in under two hours. The customer is then updated with an estimated time.

LVMH is also implementing OneStock’s ship from store, Click and Collect and return in-store technologies. “The personalisation of the customer experience and in-store experience are two areas that we want to make exceptional, and where we want to improve the e-commerce services we offer,” says Laetitia Roche-Grenet, Business Synergies Director at LVMH.

OneStock was recently selected to be part of LVMH’s startup accelerator, known as La Maison des Startups.