Marks and Spencer takes Sparks Book & Shop service UK wide
M&S has rolled out its Sparks Book & Shop online reservation service to all 566 UK foodhalls and larger stores with foodhalls.
It says that it is the first major UK retailer to deploy such an offering. Sparks customers can use it to arrange shopping times and avoid the need to queue when they arrive.
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The service has been trialled in 80 stores across Scotland and Wales following increased coronavirus related restrictions in those regions.
Helen Milford, M&S Stores Director, says: “With winter ahead, we know customers are increasingly concerned about queuing, so in response, we wanted to deliver a quick, digital solution to help them shop.”
“Designed by our in-house tech teams, Book & Shop does just that. Of course customers will always be able to visit M&S without a slot but we hope this is a small way we can help make things a little easier for our customers.”