Coop Sweden enlists EBI.AI for digital assistant project

EBI.AI has been chosen by Coop Sweden to build an artificial intelligence grocery assistant called Cooper.

It is using its data engineering expertise, Lobster AI communications platform and Adobe Experience Cloud to provide the solution.

This will be available via app, web or Google Assistant from spring 2020, with customers able to scan products in-store. Initially Cooper will understand their dietary requirements, suggest recipes, provide nutritional and loyalty scheme information. The plan is for it to eventually handle all aspects of customer engagement.

“Coop wants to build a level of customer experience that is unparalleled in the Swedish retail marketplace,” says Amer Mohammed, Chief Digital Officer at Coop Sweden.

“The work that EBI.AI is doing for us gives us a tool to build strong relationships with our customers and support them with an important part of their daily life. I look forward to driving this development that will change both how we shop and how we eat.”