Milestone moment for Ocado Solutions as CFC goes lives in Canada

Ocado has announced the launch of the first Customer Fulfilment Centre (CFC) in North America.

Empire’s new online grocery home delivery service, Voilà by Sobeys, will begin testing orders today through its facility in Vaughan, Ontario. A phased roll-out to customers across the Greater Toronto Area will begin when testing is completed.

The site is the second international Ocado CFC to go live since the beginning of March, following in the footsteps of Groupe Casino. Luke Jensen, CEO at Ocado Solutions, says: “This is a milestone moment for us. Within almost a month, we have brought two international CFCs live and on time with partners in Canada and France.”

“These are testament to the amazing working partnerships we have developed, particularly under recent challenging circumstances with Covid-19. Of course, the current implications for the whole grocery retail sector of adapting to new and unprecedented demand also throw these launches into sharp relief.”

Next stop in Canada is the CFC to launch in the province of Quebec and Ottawa area. Sarah Joyce, SVP for E-commerce, Empire, comments: “As Ocado’s exclusive Canadian partner, our robotic automated warehouses will set us apart with a higher quality service experience for Canadians.”

“Online grocery home delivery is an essential service – one that’s needed now more than ever before. We are thrilled to bring Voilà by Sobeys to the GTA and do our part to help Canadians in this challenging time.”