Inspirational Tesco Technology team praised for coronavirus efforts
Tesco CTO Guus Dekkers and CEO Dave Lewis have praised the grocery giant’s technology team for their hard work during the coronavirus outbreak.
Around 2,100 employees were invited to join a broadcast this week.
“Dave wanted to take the time to recognise the work the technology team has done to help keep the business running during the Covid-19 pandemic. More than just keeping the lights on, the team has worked incredibly hard to respond to the needs of our customers and the demands the pandemic has placed on us all,” James Franklin, Head of Technology Communications, said in a LinkedIn post.
“With our entire technology workforce working remotely, and seeing a 700% increase in the use of Teams to keep us all connected, we've doubled our delivery slots capacity to more than one million a week, and spun up two new distribution centres in record time.”
“We’ve also increased the capacity on our recruitment website by a factor of 14, enabled three-quarters of our previously entirely office-based customer engagement centre team to work from home, and most importantly, provided hundreds of thousands of delivery slots per week for vulnerable customers.”
“My time with Tesco Technology is almost up, but what I've been part of here, even before the coronavirus, has been truly inspirational,” he concluded.
On the shopfloor
Tesco Technology employees have also set aside their computers and keyboards to help out in their local stores during the Covid-19 pandemic.
Mikya Rozner, a product manager in Tesco Labs, spends her day working on the likes of virtual and augmented reality systems, but can also currently be found at her local store doing both checkout and replenishment work.
“As Tesco office colleagues we sign up to do ‘Feet on the Floor’ each Christmas when demand is at its highest,” she comments. “The pandemic has seen demand rise several times above even the Christmas level and our store colleagues need our help more than ever. Seeing first hand the exceptional work they are doing at this most challenging of times has been really inspiring.”
