ManoMano taps OneStock fulfilment logistics tech

ManoMano has appointed OneStock for a project in the UK and across Europe.

The pureplay home improvement, DIY and gardening products retailer acts as a marketplace, with a proportion of orders shipped directly from merchants.

It is partnering with OneStock to manage all UK warehouse and merchant stock, enabling appropriate guaranteed delivery dates for shoppers and freeing merchants from logistical constraints.

It will initially implement an OMS (order management system). This will allow it to unify all warehouse and merchant stock inventory, monitor stock flow and orchestrate the delivery of orders to meet delivery commitments.

The retailer has rolled out its ManoMano Fulfilment service in France and Spain which promises delivery in either 24 or 48 hours. It is collaborating with OneStock to extend this feature to customers in the UK, Italy and Germany.

“To become the online leader in DIY, home and garden retail in Europe, we must provide high quality services to our merchants and customers,” says Mathieu Bousquet, Delivery Manager at ManoMano.

“OneStock’s technology matches our values of ingenuity and agility and will support the evolution of our business needs.”

ManoMano is also using technology to boost the returns process. Using simplified interfaces and processes, customer service staff will be able to quickly cancel or modify an order, ship an item or an entire order again as well as manage refunds.