Dixons Carphone expands drive thru order and collect service
Dixons Carphone has announced additions to its Currys PC World zero contact kerbside order and collect service.
Last month, the drive thru offering was launched at 20 stores.
“This has gone extremely well and we are pleased to announce that we have now extended the service to 32 further stores nationwide,” says Mark Allsop, Chief Operating Officer/Chief Digital Officer at Dixons Carphone.
Pick-up availability ranges from an hour after purchase to the next day depending on stock.
“With a tremendous amount of hard work and commitment from our store colleagues, we are happy and confident that we’re providing both customers and colleagues a safe environment as we roll-out this service further,” Allsop concludes.
Further details here.
Go Instore
Last month, we reported on a Dixons Carphone initiative which involves livestreaming its sales assistants during the coronavirus pandemic.
The ShopLive service, developed with Go Instore, connects customers with employees at Currys PC World via a video link.
Initially, customers browsing the Currys website will be invited to chat to store staff via a pop-up video link beside a limited range of products such as laptops, TVs, washing machines and fridges. The plan is to expand the service and enable live demonstrations of products, during which customers can ask questions.
