Susan Dorward takes on data engineering role at Specsavers
Specsavers has appointed Susan Dorward as Global Head of Data Engineering.
She joins from Viking Europe, where she held the same role.
Dorward has also worked at dunnhumby, where she served as Senior Data Developer.
Accenture
Last year, Specsavers said that it was working with Accenture as it looked to improve its technology capabilities.
This buillt on an existing relationship between the pair and called for Accenture, working with Microsoft, to modernise Specsavers’ legacy IT architecture with cloud, intelligent automation and security solutions.
The aim is to drive service improvements and increase automation to reduce IT incidents and lower the total cost of IT ownership through systems consolidation.
It will also strengthen security and compliance to adapt to changing cyber defence, data and privacy needs.
“Delivering a first class experience to our customers, store partners and colleagues is at the heart of everything we do,” said Adrian Thompson, Global CIO at Specsavers.
“By building on our long standing relationship with Accenture, we can further benefit from the power of its technology capabilities and expertise to drive efficiencies across our business, deliver an improved experience and seize new opportunities for growth.”
“The pandemic has created more change than we’ve seen in a generation and highlighted how cutting-edge technology is vital to business resilience,” commented Ashish Goel, Accenture’s Health lead in the UK.
“It has also placed greater importance on personal wellness. As such, for health retailers, customer experience has never been more important.”
“Harnessing the power of cloud, intelligent automation and enhanced security will allow us to support Specsavers on its digital journey, empower its store partners and colleagues to deliver seamless customer experiences and boost business agility in response to change - improving how customers are served as a result.”
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