Lewis McManamon takes on Service Delivery Manager role at Retail Assist

UK-based IT service and software provider, Retail Assist, has appointed Lewis McManamon as its new Service Delivery Manager.

He joins the company from Frasers Group, where he worked as Service Delivery Manager and previously Group IT Support Manager. In his previous role, McManamon managed seven service desks across six different locations.

"I'm thrilled to have joined Retail Assist. Everyone has been so welcoming, and I'm absolutely delighted with how Retail Assist have overcome the challenge of onboarding virtually,” he says.

"I can't wait to dig in and find ways that the help desk can improve efficiency even further and elevate existing tools so that Retail Assist can continue to provide a modern and enhanced customer experience to their customers. It’s a fantastic team to be part of and I look forward to our future together."

Tina Hand, Retail Assist's Head of Systems Support, comments: "Lewis is an excellent leader with a fantastic track record of delivering exceptional customer service. He brings a profound knowledge of the retail sector and understands first hand the types of challenges experienced."

"Lewis is well placed to lead, coach and develop members of our team, making sure everyone has the resources to deliver a high quality, right first time outcome. I'm excited to see hime and the team achieve."

AppointmentsStaff WriterLewis McManamon, Retail Assist, Frasers Group, Appointments, Retail technology, IT help desksComment