Forter makes another senior level appointment as Ozge Tuncel Ozcan becomes CCO
E-commerce fraud prevention specialist Forter has announced the appointment of Ozge Tuncel Ozcan as Chief Customer Officer (CCO).
In this newly created role, Ozcan will oversee the company’s customer success functions, including delivery and implementation, analytics and risk.
She most recently served as CCO at Instabase, an AI-based automation platform.
Prior to that, Ozcan spent six years at MongoDB, a document oriented database company, where she led customer success and sales development operations across North America, EMEA and APAC.
She previously worked for McKinsey & Company as a consultant to financial services clients on their strategic technology projects.
“Forter partners with digital commerce leaders across industries to provide their shoppers with a superior experience – from sign-up to checkout to post-purchase. This customer centric focus extends to Forter’s work with its own customers, ensuring every merchant has white glove service and support,” says Ozcan.
“I’m thrilled to join Forter and its customer first team as we bring trust to every digital interaction.”
“Creating the best possible experience for our merchants means they, in turn, can continue to deliver fast, frictionless and secure online journeys for their consumers,” says Michael Reitblat, CEO, Forter.
“Ozge’s experience leading customer success and support operations will help ensure we continue to deliver the best products, service and support to our customers globally.”
The hiring follows several other senior level appointments at Forter in the last 12 months, including Eran Vanounou as Chief Technology Officer and Sharda Caro Del Castillo and Scott Schenkel as new board members.
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