Goodays sponsors Customer Experience Excellence category at 2023 RTIH Innovation Awards

The fifth edition of the RTIH Innovation Awards is now open for entries.

The awards celebrate global tech innovation in a fast moving omnichannel world and include a Customer Experience Excellence category.

Deadline for 2023 submissions is Friday, 27th October, with winners being revealed at an exclusive event at the Barbican in central London on Wednesday, 29th November.

The aforementioned category is new for 2023 and sponsored by Goodays.

The Covid-19 outbreak has reshaped customer behaviour and their expectations of retailers.

This award will go to an online and/or physical retailer that has understood and reacted in a positive fashion to these customer trends and patterns, by providing exceptional omnichannel customer experiences, powered by innovative technologies.

Download an entry form here.

Click here for further information on the 2023 RTIH Innovation Awards.

RTIH Editor, Scott Thompson, says: “Innovation and technology play a critical role in the success of the retail sector, so it is great to recognise standout examples through our awards.”

“Thanks to all those who entered the 2022 event. We received a record number of submissions and many fantastic examples of the continued resilience and dynamism of the retail space during hugely challenging times.”

“I’m excited to launch the fifth edition of the awards. The 2023 event will be the biggest and best yet.”

FAQs

Who will be judging the 2023 RTIH Innovation Awards?

Mike Cadden, IT Director and CIO with 25 years’ experience running tech teams and strategic delivery for many leading UK and international retailers

Peter Waugh, Director, International Digital (EMEA, LAC & AP), Starbucks

Carole Kingsbury, Former Director of IT, Ted Baker

Christine Russo, Industry Analyst and Retail Influencer

Paula Bobbett, Chief Digital Officer, Boots

Warren Richmond, Founder and CEO, Situ LIve

Scott Thompson, Editor and Founder, Retail Technology Innovation Hub

Toby Pickard, Global Insight Leader, IGD

Matt Taylor, Technology Transformation Leader at EY, Retail and Consumer Products

Amodini Chhabra, Investor, Compass Digital Ventures

Gary Newbury, Supply Chain Advisor and Delivery Executive

Nadine Neatrour, Marketing Director, Selfridges 

David Polinchock, Co-Founder/President, Unified Brand Experience Lab

Is there a fee to enter the awards?: No, it is free of charge.

Can I enter across multiple categories: Yes.

Do I need to complete all the sections in the entry form? No, but the more information you provide, the better chance you have of producing a successful submission.

Do you only accept entries from UK-based companies? No, we accept entries from all parts of the world.

When is the deadline for 2023 submissions? Friday, 27th October.

When will the winners revealed? Wednesday, 29th November at an event at the Barbican in central London, featuring a drinks reception, three course meal, and awards ceremony.