Amazon launches drone delivery service in Arizona as online giant reports great customer feedback
Amazon has launched Prime Air drone delivery for customers in Tolleson, Arizona.
Customers who live near Amazon's same-day facility in the city, which is located west of Phoenix, can now have deliveries completed in under an hour using the company’s MK30 drones.
These smaller sites are hybrid, part fulfilment centre, part delivery station.
More than 50,000 items are available for drone delivery in Tolleson, including household products, beauty items and office supplies. Products have to weigh five pounds or less to be eligible, and there is a fee for the service.
In an online post, Amazon says: “Since starting drone delivery in 2022, we’ve delivered thousands of items to customers in less than an hour. Last year we also began delivering prescription medications in partnership with Amazon Pharmacy to customers in College Station, Texas. We’ve received great feedback from customers and communities as we’ve rolled out the service.”
“Earlier this year, we announced we hit our fastest Prime delivery speeds ever in the US and around the world, with more than five billion items arriving the same or next day globally.”
"As Amazon embarks on the national expansion of its drone delivery programme, we're proud to have their innovative presence in our community. By bringing this service to new communities, they're not just delivering goods; they're delivering opportunities and economic growth for all,” says Juan F. Rodriguez, Mayor of Tolleson, earlier this year.
“Amazon’s commitment to innovation exemplifies the entrepreneurial spirit that drives our city forward.”
2024 RTIH INNOVATION AWARDS
Online delivery is a key focus area for the sixth edition of the RTIH Innovation Awards, which are now closed for entries.
The awards, sponsored by Vista Technology Support, Scala, CADS, 3D Cloud, Brightpearl by Sage’s Lightning 50, Business France, and Retail Technology Show 2025, celebrate global tech innovation in a fast moving omnichannel world.
Key 2024 dates
Friday, 25th October: Award entry deadline
Tuesday, 29th October: 2024 shortlist revealed
30th October-6th November: Judging days
Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ in Central London.
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