Papa Johns UK reports improved digital payment experience after tapping Checkout.com technology
Checkout.com has helped Papa Johns UK improve its digital payments experience for customers, enabling smooth and secure online transactions across its 400 locations nationwide.
Papa Johns UK has seen a 6% increase in acceptance rates for card transactions as a result of utilising Checkout.com including network tokens.
This approach turns card credentials into encrypted tokens that are used for payment processing, making each individual transaction more secure. It also allows for creating a smooth customer experience by automatically updating card details assigned to each token, which reduces false declines even when cards are replaced or expired.
Additionally, the implementation of Intelligent Acceptance, which optimises payments performance using machine learning, has led to a further 0.6% uplift in acceptance rates across all transactions.
The partnership also extends alternative payment methods, Google Pay and Apple Pay, to customers. These are performing well for the business - Papa Johns has a 98.1% acceptance rate with Google Pay, and 97.9% with Apple Pay.
Fraud Detection Pro has also been integrated and customised to fit the specific needs of the business to safeguard the business from fraud.
"Partnering with Checkout.com has been excellent for us. The improvements we've seen in our payment acceptance rates, alongside the ability to offer our customers more flexible payment options, have had a significant impact on our overall customer experience,” says Eamon Lindsell, Senior Product Manager - Digital Technology at Papa Johns UK.
“There's still a lot of untapped potential in this partnership, and we're excited to continue unlocking new opportunities to enhance our digital payment experience and drive growth.”
“We're thrilled to partner with Papa Johns UK to elevate their customer experience. By leveraging our advanced payment solutions, we've helped them overcome challenges, improve acceptance rates, and expand their payment options,” says Antoine Nougué, Chief Revenue Officer at Checkout.com.
“This partnership is a great example of how Checkout.com technology and expertise can drive meaningful results for leading brands. We look forward to continuing our collaboration and helping Papa Johns UK achieve even greater success.”
2024 RTIH INNOVATION AWARDS
Payments is a key focus area for the sixth edition of the RTIH Innovation Awards, which are now closed for entries.
The awards, sponsored by Vista Technology Support, Scala, CADS, 3D Cloud, Brightpearl by Sage’s Lightning 50, Business France, and Retail Technology Show 2025, celebrate global tech innovation in a fast moving omnichannel world.
Key 2024 dates
Friday, 25th October: Award entry deadline
Tuesday, 29th October: 2024 shortlist revealed
30th October-6th November: Judging days
Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ in Central London.
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