Delivery management firm Scurri acquires specialist conversational artificial intelligence platform HelloDone

Delivery management specialist Scurri, has announced the acquisition of HelloDone, a UK-based platform which provides conversational AI solutions to retailers and brands. 

HelloDone’s offering answers post-purchase customer queries on digital messaging channels, including WhatsApp, Instagram and Facebook Messenger. This enables retailers to automate responses to customer queries via AI powered chat.

The deal will see the HelloDone team join Scurri, adding specialist AI expertise to its existing product and engineering functions. Scurri will also acquire all technology, trademarks, intellectual property and clients.

The acquisition is being achieved via a restructuring by transfer arrangement.

“Scurri’s acquisition of HelloDone demonstrates our commitment and ambition to accelerate growth for our customers by empowering them to be at the forefront of the AI revolution that is rapidly changing the retail industry,” says Rory O’Connor, Founder and CEO at Scurri (pictured above). 

“HelloDone’s technology offering is highly complementary to ours and will enable us to unleash new capabilities and give our customers even greater control over the most fundamental pillars of their business - delivery.”

“Our services are highly synergistic with Scurri’s and we are excited by this opportunity to blend our collective knowledge, expertise and technology to provide a distinct competitive advantages as a fully integrated solution driven delivery and post-purchase service provider,” comments Ed Hodges, Founder and CEO at HelloDone.