RTIH Innovation Awards winner Costa Coffee takes wraps off new UK-based Innovation and Development Centre

Costa Coffee has opened an Innovation and Development Centre, located in Loudwater, UK.

This will enable its Innovation and R&D teams to test and develop technologically advanced equipment to fuel Costa Coffee Professional’s portfolio of coffee solutions, both now and in the future.

2023 RTIH INNOVATION AWARDS

Costa Coffee emerged victorious at the 2023 RTIH Innovation Awards Ceremony.

Our 2023 winners were announced during a glittering ceremony at the Barbican Centre in Central London on Wednesday, 29th November.

Along with HyperFinity, Costa Coffee picked up the Technology Implementation of the Year (UK) gong.

HyperFinity helps retailers sell the right products, to the right people, for the right price using decision intelligence.

Over the last year, it has helped Costa Coffee use decision intelligence to unlock value from data by:

Personalising the brand’s loyalty scheme ‘Costa Club’, using insights from customer data; Making intelligent operational decisions about their stores and product range.

This has led to considerable year-on-year growth in Costa’s loyalty base across all metrics - including consumers, transactions, and revenue. This translates to a more sophisticated understanding of consumers and the critical capability to deliver personalised offers and marketing, supporting better decision making.

2024 RTIH Innovation Awards

The sixth edition of the RTIH Innovation Awards is now open for entries.

The awards, sponsored by CADS, 3D Cloud, and Retail Technology Show 2025, celebrate global tech innovation in a fast moving omnichannel world.

This year, we’re bringing you three new categories: AI Innovation, Sustainable Retail Innovation, and Inclusive Technology Innovation.

Key 2024 dates

Friday, 25th October: Award entry deadline 

Tuesday, 29th October: 2024 shortlist revealed

30th October-6th November: Judging days

Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ.