‘Forget listening to reply. Listen to understand’: Currys CIO Andy Gamble talks powerful tool in helping leaders succeed

Andy Gamble, Chief Information Officer at Currys, has taken to social media to discuss the power of listening in cultivating inclusive workplace environments.

In a LinkedIn post, he said: “It struck me today that amongst the many valuable skills in a leader’s toolbox - one skill outshines the rest - listening”

“ I don’t mean just waiting for the other person to stop talking to get your moment to respond, but truly understanding what someone is sharing in the moment.”

He added: “Forget listening to reply. Listen to understand. To grasp the unspoken and that which is between the lines. There is a rich seam of awesomeness there, waiting to be discovered.”

“So here’s the deal - let’s try to be people who listen louder than we speak. Let’s be the ones who understand before we answer. Try it - you might like it.”

Amen to that…

Bambuser

Bambuser, a video commerce provider, recently announced a partnership with home electronics retailer Currys.

"We are excited to embark on this journey with Bambuser," said Gamble.

"Video commerce presents a unique opportunity for us to engage with our customers in a more meaningful way and showcase our products to buyers one-on-one in a personalised and interactive way.”

“We believe that this partnership will enable us to create enhanced shopping experiences that drive customer loyalty."

By teaming up with Bambuser to implement its virtual consultation solution, Currys says that it aims to leverage the capabilities of shoppable video calls, allowing shoppers to interact with product experts, ask questions, and make informed purchasing decisions during virtual consultations – wherever they are.

"Following our successful partnership with Elkjøp in the Nordic region, we are thrilled to welcome Currys to the Bambuser community and expand our partnership with the Currys group; we look forward to delivering memorable shopping experiences that exceed expectations and drive business growth," says Louise Blomqvist, President EMEA at Bambuser.