Retail technology firm Nuqleous appoints John Koisa as its new Vice President of Customer Success

Nuqleous, a specialist in retail space planning and performance analytics software, has announced the appointment of John Koisa as Vice President of Customer Success.

He will lead the customer success department, focusing on guiding customers through onboarding, implementation, and configuration, while providing education through various channels.

Koisa will also oversee the help desk, with the aim of ensuring agile and responsive support, and advocate for customers’ needs to influence product development.

His teams are dedicated to making sure platform adoption aligns seamlessly with each customer’s unique business requirements.

“We are excited to welcome John Koisa to our leadership team,” says Garrett Levey, Co-CEO at Nuqleous.

“As we continue to expand and enhance our platform, John’s proven track record in customer success and his deep understanding of client needs make him the perfect fit for this role.”

“We are confident that his expertise will strengthen our customer relationships and drive our company’s growth.”

Koisa previously served as Vice President of Client Services at Visual Lease.

He also held key roles at iCIMS and Achieve3000, where he led technical support and customer service teams, focusing on quality, responsiveness, and customer relationship building.

“I am excited to join the Nuqleous team, especially given its impressive focus on customer satisfaction, as evidenced by their industry leading Net Promoter Score (NPS),” he says.

“I look forward to working with our dedicated Customer Success teams to ensure our customers achieve their business goals with our platform and continue to experience outstanding service.”