Chili’s Grill & Bar enlists Ziosk to enhance team member and guest experience at the table at US locations
Ziosk has partnered with Chili’s Grill & Bar, rolling out its tablets to more than 1,100 US locations.
Ziosk’s pay at the table solution eliminates the wait time associated with paying the bill.
“Today’s casual dining industry is as competitive as ever, and Chili’s continues to lead in team member and guest satisfaction,” says Rhonda Levene, Ziosk CEO.
“We are thrilled to return to Chili’s nationwide, giving guests the gift of time. We are committed to being a strategic partner in its success, driving operational excellence and delivering an unparalleled dining experience.”
Chili’s is also utilising Ziosk’s loyalty capabilities to increase guest engagement and enrolment in the My Chili’s Rewards programme.
Guests may also tap into Ziosk’s games and entertainment. Additionally, the company provides Chili’s access to AI powered analytics of post-dining surveys, and other interactive features.
“We are proud to partner with Ziosk and provide a solution designed to improve both the team member and guest experience at Chili’s,” says Brinker Chief Supply Chain Officer James Butler.
“Beyond the in-person touchpoints of saving guests’ time, simplifying the payment process and even having fun while playing games, Ziosk provides us the tools to constantly improve as a brand and gives us more opportunities to make everyone feel special.”
The decision to expand Ziosk nationally follows on from a pilot.
2024 RTIH INNOVATION AWARDS
Employee and customer experiences are key focus areas for the sixth edition of the RTIH Innovation Awards, which is now open for entries.
The awards, sponsored by CADS, 3D Cloud, and Retail Technology Show 2025, celebrate global tech innovation in a fast moving omnichannel world.
It’s free to enter and you can do so across multiple categories.
Key 2024 dates
Friday, 25th October: Award entry deadline
Tuesday, 29th October: 2024 shortlist revealed
30th October-6th November: Judging days
Thursday, 21st November: Winners announced at the 2024 RTIH Innovation Awards ceremony, to be held at RIBA’s 66 Portland Place HQ in Central London.
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