Customer and employee experience Medallia appoints Mark Bishof as its new Chairman and CEO

Medallia, a specialist in customer and employee experience, has announced the appointment of Mark Bishof as Chairman and CEO. Bishof brings over 40 years of experience leading private and public software companies and industry experience as the former Chief Business Officer at Qualtrics and CEO at Clarabridge.

He succeeds Mike Lipps, who will remain on the Medallia board.

"I am honoured and excited to lead Medallia, a true pioneer with a vast history and depth of personalised enterprise experience data,” says Bishof.

“Medallia has always been a customer centric and forward thinking company dedicated to helping enterprises fulfil their brand promises and deliver exceptional experiences. As our industry landscape continues to evolve, and with the backing of a world class investor like Thoma Bravo, we have significant opportunities to drive long-term growth and extend our leadership in the space.”

“We are thrilled to welcome Mark to Medallia, and I look forward to working closely with him as we strengthen and expand our business and platform,” says Lipps. “He is an excellent and proven leader with strong experience in exceeding ambitious targets and managing complex challenges. We are well positioned for success in this next phase of our story and are ready to take charge of our future and deliver differentiated value for our clients.”

In addition, Sid Banerjee has been appointed Chief Strategy Officer. As a former founder of Clarabridge, he will lead the development of Medallia’s AI innovation agenda and work closely with clients as they drive transformation in their organisations. 

Medallia also announced the following key senior leadership appointments:

• Bas Brukx has been appointed Chief Financial Officer. Brukx joins from Therapy Brands, where he served as CFO. He previously held CFO roles at Clarabridge and Allego.

• Ram Ramachandran has been appointed Chief Transformation Officer. He was most recently the President of CareJourney and previously served as the Chief Technology Officer of Clarabridge. 

• Karl Knoll has been appointed General Counsel. He previously served as General Counsel of Clarabridge and prior to that was a Partner at Womble Bond Dickinson.

• Jamie Hunter has been appointed Chief of Staff and Head of Corporate Development. She most recently served as Chief Operating Officer at Emburse.

“I am thrilled to bring these seasoned industry leaders together and pair them with Medallia’s team and long history of innovation in customer experience and AI,” says Bishof. “The world is changing, and our vision is to accelerate our clients from CX-based surveys and signals to AI-based conversations and automation, enabling them to compete more effectively and gain higher share and delight from their customers.”

2024 RTIH INNOVATION AWARDS

Customer and employee experiences were a key focus area at the sixth edition of the RTIH Innovation Awards.

The awards celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering.