Duchy Stores taps RETaiL AI tech in bid to take store experience and security to next level

Duchy Stores, a convenience retailer in Manchester, has introduced RETaiL AI into its store - a system designed with in-store experiences and security in mind.

In a LInkedIn post, Amit Patel, Managing Director at Duchy Stores, said: “With Retail AI, we’re now equipped with: Theft and suspicious behavior detection – advanced AI powered monitoring to help us keep our store safe and secure; Smart anti-theft alarms - instant alerts to prevent potential losses before they happen.”

He added: “Custom music integration - creating the perfect atmosphere for our customers.; Personalised voiceovers - adding a warm, human touch to our in-store announcements. This innovative system not only enhances our operational efficiency but also helps us provide a safer, more enjoyable, and more personalised shopping experience. We’re proud to stay at the forefront of retail innovation - and this is just the beginning.”

2025 RTIH INNOVATION AWARDS

RETaiL AI was among the winners at the 2025 RTIH Innovation Awards.

We received a record number of entries and many fantastic examples of the continued resilience and dynamism of the retail space during hugely challenging times.

For a full rundown of all the winners, click here.

Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC in Central London on Thursday, 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”

“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”

He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”

Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.