US retailer Winn-Dixie expands Amazon online returns kiosks to 68 additional stores across Florida
Winn-Dixie is expanding its in-store Amazon return kiosks to 68 additional locations across 23 Florida counties.
This builds on a pilot launch at 20 stores across the greater Jacksonville area, including in Clay, Duval, Nassau and St. Johns counties.
Adam Kirk, Chief Customer and Digital Officer for Winn-Dixie’s parent company, Southeastern Grocers, says: “We’ve seen incredible enthusiasm from customers using Amazon return kiosks in our North Florida stores, and that response has inspired us to bring this convenient service to even more communities across our home state.”
“Our ongoing collaboration with Amazon is another example of how Winn-Dixie is innovating to meet our customers where they are - creating more convenience, more value and more reasons to choose Winn-Dixie as their trusted neighbourhood store.”
Gopal Pillai, Vice President of Worldwide Returns and Recommerce at Amazon, says: “We’re always seeking ways to make the returns experience seamless and more convenient for our customers.”
“Our collaboration with Winn-Dixie brings hassle-free, shipping box free returns directly to where customers already shop. The enthusiastic response from our pilot programme demonstrated customers value this convenience, and we’re excited to expand to more Florida communities, furthering our commitment to exceptional customer experiences.”
Customers can also now shop for groceries from Winn-Dixie on Amazon by visiting amazon.com/winndixie or using the Amazon shopping app.
The offering includes over 16,000 items across multiple categories, with convenient grocery delivery available to customers in Jacksonville and Orlando area communities including Atlantic Beach, Fleming Island, Gotha, Intercession City, Kissimmee, Neptune Beach, Ocoee, Orange Park, Ponte Vedra, Ponte Vedra Beach, Saint Johns, Windermere and Winter Park.
2025 RTIH INNOVATION AWARDS
Online returns were a key focus area at the 2025 RTIH Innovation Awards.
We received a record number of entries and many fantastic examples of the continued resilience and dynamism of the retail space during hugely challenging times.
For a full rundown of all of the shortlisted entries, click here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC in Central London on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
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