Weis Markets gears up for VoCoVo in-store voice technology deployment following pilot
US retailer Weis Markets is set to implement VoCoVo’s voice technology following a pilot.
The roll-out will equip associates in stores across Pennsylvania, Maryland, Delaware, New Jersey, New York, West Virginia, and Virginia with VoCoVo's Series 5 Pro Headsets, call points, and keypads.
Associates can make and receive calls directly from their headsets, while call points and keypads streamline communication at service counters and registers.
"Our store teams are looking forward to using VoCoVo's technology, which will help them enhance customer experience," says Greg Zeh, Weis Markets Chief Information Officer/Senior Vice President. "This investment helps our teams collaborate in real time, which make our stores more efficient, connected, and responsive to customer needs."
"We're thrilled to support Weis Markets' mission of operational excellence and superior customer service," says Martin Smethurst, Chief Customer Officer at VoCoVo.. "Our technology is designed to empower frontline teams with instant, seamless communication, and we're proud to help Weis create smarter, safer, and more connected stores across the region."
2025 RTIH INNOVATION AWARDS
Voice technology was a key focus area at the 2025 RTIH Innovation Awards.
We received a record number of entries and many fantastic examples of the continued resilience and dynamism of the retail space during hugely challenging times.
For a full rundown of all of the shortlisted entries, click here.
Our 2025 hall of fame entrants were revealed during a sold out event which took place at The HAC in Central London on 16th October and consisted of a drinks reception, three course meal, and awards ceremony presided over by award winning comedian, actress and writer Tiff Stevenson.
In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “This is the awards’ fifth year as a physical event. We started off with just 30 people at the South Place Hotel not far from here, then moved to London Bridge Hotel, then The Barbican, and last year RIBA’s HQ in the West End.”
“But I’m conscious of the fact that, to quote the legend that is Taylor Swift, You’re only as hot as your last hit, baby. So, this year we’ve moved to our biggest venue yet, and also pulled in our largest number of entries to date and broken attendance records.”
He added: “This year’s submissions have without doubt been our best yet. To quote one of the judges: The examples of innovative developments across both traditional and digital retail spaces were truly remarkable.”
Congratulations to our winners, and a big thank you to our sponsors, judging panel, the legend that is Tiff Stevenson, and all those who attended our 2025 gathering.
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