London-based retail technology firm Future Platforms hires Livia Bernardini as CEO and makes EOT move

Future Platforms, whose customers include Domino's Pizza, FirstGroup, Virgin Active and the Premier League, has appointed Livia Bernardini as Chief Executive Officer and announced its transition to an Employee Ownership Trust.

Bernardini was previously International Managing Director of global growth consultancy ZAG BBH, whose clients include McKinsey & Co., Zoopla, BT Group (BT and EE), Yamaha Music Corporation and Deloitte.

"In a market where 70% of digital transformations fail, and organisations realise less than 33% of the expected impact from digital investments, Future Platforms delivers pragmatic solutions that consistently achieve measurable business outcomes for our clients," she says.

"Our industry leading approach, pairing strategic insight with precise technical execution at every stage, establishes clear KPIs that drive substantial revenue growth across multiple sectors. These metrics represent fundamental business results that emerge when strategy and implementation work in deliberate harmony.”

“We foster organisational alignment from leadership to implementation teams, ensuring everyone shares the same vision and path to success. For organisations seeking digital transformation with demonstrable ROI, Future Platforms stands as the definitive partner mobilising strategic ambition into carefully orchestrated reality, creating a unified journey where investment directly translates to achievement."

Phil Andrews, Chairman of the newly formed EOT, says: "Livia brings the perfect blend of vision and execution to Future Platforms at a pivotal moment for us. Her leadership will be instrumental as we expand our technical capabilities and tackle more complex client challenges.”

“The move to an Employee Ownership Trust simultaneously puts our talented team in control of our destiny. This dual transformation—new leadership and collective ownership - positions us to build on our 20-year heritage while breaking new ground in digital transformation."

Richard Davies, Founder, adds: "I'm proud of what we've built at Future Platforms over the past 20 years and excited to see the company enter this new phase. Livia brings exceptional strategic vision and implementation expertise that will drive our next stage of growth.”

“Combining her leadership with our transition to an Employee Ownership Trust ensures we're not just evolving our capabilities but also empowering our talented team to share in the success they create. This dual transformation positions us perfectly to build on our heritage while tackling increasingly complex digital challenges for our clients."

2025 RTIH INNOVATION AWARDS

Digital transformation will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which will open for entries in March, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.