Paul Wilkinson exits Deliveroo for Lloyds Banking Group and Customer Rewards and Loyalty Director role

Paul Wilkinson has left Deliveroo, where he spent almost three years, serving as Product Director - Grocery/Retail Partners and Hop, to join Lloyds Banking Group as Customer Rewards and Loyalty Director.

In a LinkedIn post, he said: "After almost three years it's time for me to move on from Deliveroo and I'm very excited to say that I'm starting a new role at Lloyds Banking Group this week as Customer Rewards and Loyalty Director.

He added: "In that time at Deliveroo we've continuously innovated for customer ands enabled partners to provide the best possible service by transforming the tools available to them. I've every confidence the team will keep up the amazing pace of change in an area that is also growing so fast as more and more customers want to get groceries quickly (or flowers, paint, Lego etc)."

"Looking forward I'm excited to bring my experience to retail banking which for me is a new sector away from groceries. It's a huge part of everyday life for millions of customers and I'm looking forward to building tools that make their lives easier."

Wilkinson's CV also includes stints at Amazon (as Senior Product Manager (Tech), Alexa Shopping, and Tesco (as Head of Product for Space, Range and Merchandising).

2025 RTIH INNOVATION AWARDS

Grocery retail will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which will open for entries in March, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.