Adam Joseph departs Moody's to take on VP of Customer Success role at live shopping specialist Bambuser

Adam Joseph has joined Bambuser as VP of Customer Success.

Bambuser works with brands such as Sonos, Victoria Beckham, and Audi to boost how they connect with customers through immersive live shopping and personalised shopping experiences.

Joseph joins from Moody's where he served as Director of Customer Success (Europe/Africa).

In a LinkedIn post, he said: "After an inspiring first week in Stockholm meeting some truly brilliant people, I’m energised and ready to build a world class customer success strategy - focused on deep customer partnerships, measurable value, and scalable growth. A huge thank you to Maryam Ghahremani (Bambuser CEO), Jonas Lagerström (COO and CFO), and the entire Bambuser team for the warm welcome - I’m thrilled to be on this journey with you."

He added: "I also want to take a moment to thank my incredible former team at Moody's. It’s been a privilege to work alongside such passionate, talented, and customer obsessed people. I’m grateful for everything we built together - and I’ll always be cheering you on."

2025 RTIH INNOVATION AWARDS

Live shopping will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which will open for entries in April, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.