Retail in-store team communication specialist VoCoVo scores headsets deployment at 30 ShopRite stores

VoCoVo has announced a roll-out of its Series 5 Pro Headsets - the firm’s voice communication technology - at select ShopRite stores in the New York tri-state area.

The headset is a fully integrated solution that connects retail team members, enhances customer interactions and syncs with other connected store technology.

Key features include telephony integration, allowing associates to make, receive and transfer customer calls directly from their headsets. Others include connectivity with curbside pick-up services, and self-checkout systems.

“Since successfully launching VoCoVo at our first stores late last year, we have continued to accelerate deployment of the technology across member store groups,” says Chris McCrae, Retail Innovation Lead at Wakefern Food Corp., the retailer owned supermarket cooperative and distribution and merchandising arm of ShopRite.

“ShopRite store teams report more seamless direct communication with the headsets. The feedback from our stores has been very positive, and we’re excited to add VoCoVo’s headsets to even more locations this year.”

“Over the past year, it has been a privilege to support Wakefern’s family owned ShopRite stores in enhancing communication, empowering retail workers to connect seamlessly with their colleagues and customers through VoCoVo,” says Joe Szala, Senior Vice President at VoCoVo. “We look forward to continuing our collaboration to bridge the final mile toward fully connected associates with integrated, automated communications.”

2025 RTIH INNOVATION AWARDS

Physical stores will be a key focus area at the 2025 RTIH Innovation Awards.

The awards, which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.