JD Logistics JoyExpress service makes debut in Saudi Arabia offering same and next day delivery to customers

JINGDONG Logistics (also known as JD Logistics) has launched JoyExpress, its self-operated B2C express delivery service in Saudi Arabia. Covering most regions, this provides customers with options such as cash on delivery, and delivery as fast as same-day or next-day, fulfilled by its team of in-house couriers.

In Saudi Arabia, JINGDONG Logistics is establishing a network of warehouses, transfer and sorting centers, and a growing number of delivery stations. It is building a local team that includes in-house couriers, drivers, warehouse staff and customer service personnel. In addition to express delivery, the company also offers enterprise clients end-to-end supply chain logistics solutions.

JoyExpress will offer a suite of additional services, including address changes, temporary return storage, scheduled deliveries, reverse pickups, and insurance coverage. It will also support cross-border shipping, customs clearance, and local transportation, offering a fully integrated solution for international and domestic commerce.

JINGDONG Logistics is the logistics arm of Chinese e-commerce giant JD.com. In China, the company operates more than 3,600 warehouses, 19,000 delivery stations and service outlets, and employs nearly 510,000 front-line operational employees, serving more than 600 million consumers and business clients.

Saudi Arabia’s Courier, Express, and Parcel (CEP) market is growing rapidly, driven by a digitally savvy population and the continued rise of e-commerce. The market size is expected to expand at a CAGR of 6.48% from 2025 to 2030, with the B2C segment already accounting for 56% of the market value in 2024 according to Mordor Intelligence.

“The launch of JoyExpress marks a key milestone in JD.com’s international journey and business development in Saudi Arabia. JINGDONG Logistics will provide leading edge services to our customers in KSA and importantly align with Saudi Arabia’s Vision 2030 strategy with its focus on Logistics and Job Creation,” says Charlie Peng, Head of Middle East at JINGDONG Logistics.

“We look forward to expanding JoyExpress across the Kingdom, bringing our industry leading large item delivery and installation capabilities to the market, while continuously enhancing our sector-specific supply chain logistics capabilities in areas such as apparel, electronics, and fresh goods.”

With the launch of JoyExpress, JINGDONG Logistics lays claim to a fully self-operated logistics chain in the Middle East, encompassing warehousing, transport, and last mile delivery. The company says it continue to scale its global warehousing network, expand international flight routes, and enhance multimodal transportation capabilities in a bid to better serve customers and partners across the region.

2025 RTIH INNOVATION AWARDS

Online delivery will be a key focus area at the 2025 RTIH Innovation Awards.

The awards, which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.