AI powered e-commerce tech firm Claimit taps David Clark, Chief Customer Officer at Frasers Group, as Strategic Advisor

Claimit, whose AI powered platform automates courier claims for e-commerce companies, has appointed David Clark, Chief Customer Officer at Frasers Group, as a Strategic Advisor.

He brings extensive experience in retail operations, digital innovation and customer experience with a backdrop of companies such as Zalando, Asos, Selfridges and now Frasers Group.

Clark says: "I’ve seen first hand how Claimit is transforming the way retailers manage courier claims, saving an abundance of time and cost, whilst improving recovery rates and providing clear visibility. I’m excited to support Andy and the team as they continue to innovate for the retail industry."

Andy Watson, Co-founder and CEO at Claimit, says: "David’s expertise in retail logistics makes him an incredible addition to our journey. His perspective from one of the UK’s largest retail groups will help us push boundaries and deliver even more value to our clients."

2025 RTIH INNOVATION AWARDS

AI will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.