Jagrit Malhotra joins customer and employee experience firm Medallia as Chief Revenue Officer

Customer and employee experience specialist, Medallia, reports that Jagrit Malhotra has joined the company as Chief Revenue Officer.

Malhotra has over two decades of executive experience building sales organisations at the likes of Clarabridge and Qualtrics.

“Jagrit is a dynamic and proven leader in enterprise selling and experience management,” says Mark Bishof, CEO at Medallia. “He has rich expertise in customer experience and understands how to help organistions drive real impact across their business.”

“Medallia is uniquely positioned to lead this next wave of innovation in omnichannel customer experience,” says Malhotra. “The combination of product strength, customer focus, and leadership vision makes this an extraordinary opportunity. I’m excited to join the team and help more organisations drive measurable impact through world class experiences.”

2025 RTIH INNOVATION AWARDS

Customer and employee experiences will be a key focus area at the 2025 RTIH Innovation Awards.

The awards. which are now open for entries, celebrate global tech innovation in a fast moving omnichannel world.

Our 2024 hall of fame entrants were revealed during an event which took place at RIBA’s 66 Portland Place HQ in Central London on 21st November, and consisted of a drinks reception, three course meal, and awards ceremony presided over by comedian Lucy Porter.

In his welcome speech, Scott Thompson, Founder and Editor, RTIH, said: “The event is now into its sixth year and what a journey it has been. The awards started life as an online only affair during the Covid outbreak, before launching as a small scale in real life event and growing year on year to the point where we’re now selling out this fine, historic venue.”

He added: “Congratulations to all of our finalists. Many submissions did not make it through to the final stage, and getting to this point is no mean feat. Checkout-free stores, automated supply chains, immersive experiences, on-demand delivery, next generation loyalty offerings, inclusive retail, green technology. We’ve got all the cool stuff covered this evening.”

“But just importantly we’ve got lots of great examples of companies taking innovative tech and making it usable in everyday operations - resulting in more efficiency and profitability in all areas.”

Congratulations to our 2024 winners, and a big thank you to our sponsors, judging panel, the legend that is Lucy Porter, and all those who attended November's gathering. 

For further information on the 2025 RTIH Innovation Awards, please fill in the below form and we will get back to you asap.