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CX
Former IGD Commercial Customer Director Kate Sizer joins TruRating as its new Chief Customer Officer
Scott Thompson
20 Oct 2026
2026 RTIH Innovation Awards CX Excellence finalists announced including Goddiva, Yours Clothing, and Poq
Scott Thompson
14 Oct 2026
Amy Traves leaves Marks & Spencer and takes on Customer Experience Transformation role at Sainsbury’s
Scott Thompson
30 Sep 2026
Lucy Cooper departs THG Ingenuity and takes on Group Customer Experience & Agentic Director role at Tesco
Scott Thompson
03 Sep 2026
ExperienceMINT launches ELEVATE technology platform for Korean brand NECOA in seven new Texas stores
Scott Thompson
20 Aug 2026
AI, technology and customer experience investment key as retail profit warnings rise in Q2
Scott Thompson
20 Jul 2026
Forecourt and convenience retailer EG On The Move teams with AI driven CX platform Serve First
Scott Thompson
08 Jul 2026
AllSaints veteran SJ Grabiec exits and heads to River Island to take on Customer Director role
Scott Thompson
06 Jul 2026
Tiffany & Co. veteran heads to Macy's for Principal, Customer Experience - Omnichannel role
Scott Thompson
22 Jun 2026
Stewart Golf boosts customer support ops with AI powered customer experience platform Crescendo
Scott Thompson
17 Jun 2026
The engagement economy: why retail leaders are benchmarking against iGaming UX in 2025
Contributed article
09 Jun 2026
How retail technology is reshaping consumer decisions
Contributed article
26 May 2026
130 articles